Returns & Refunds




Our policy lasts 14 days. If 14 days have gone by since your purchase or the product is used, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
We will refund items if they are damaged when received, please send an e-mail with pictures to and we will get back to you within 3 days
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to our warehouse - Boulevard Hristo Botev, bl. 92, ap.18, town Kurdzhali BG 6600, Bulgaria.


To return your product, you should mail your product to our warehouse -  Boulevard Hristo Botev, bl. 92, ap. 18, town Kurdzhali BG 6600. Bulgaria

Shipping costs.
We will bear the shipping costs. Just get in touch with us and we will organize the transportation.
Thank you for using our products, do not hesitate to contact us if you need more information.